At Heaven & Souls, we believe in serving with grace, clarity, and honesty.
If something isn’t quite right with your order, we’re here to make the process smooth and simple — no stress, no confusion, just support.

Thank you for trusting our small business. Please review our return guidelines below.

✨ Return Window

Returns are accepted within 14 days of the delivery date.

If 14 days have passed since your order was delivered, we are unable to offer a refund.

✨ Eligibility for Returns

To keep everything fair and consistent for our customers, returned items must be:

• Unused and unworn

• In original packaging

• In the same condition as received

• Accompanied by proof of purchase

Items that show signs of wear, damage, or misuse may not be eligible for a refund.

✨ How to Start a Return

We’re here to help!
To begin a return, simply email us at HNSThreads@gmail.com within 14 days of receiving your order.

We’ll send you return instructions and the proper return shipping address.

✨ Return Shipping

We truly appreciate your support as a growing business.

• Customers are responsible for all return shipping costs

• Original shipping fees are non-refundable

No restocking fees ever — that’s our promise to you.

✨ Refunds

Once your item is received and inspected, we’ll email you to confirm approval or denial of your refund.

Approved refunds are issued to your original method of payment within 5–7 business days.

✨ Final Sale Items

Some items are non-returnable to maintain quality and safety standards.

The following cannot be returned:

• Any item marked Final Sale at checkout

• The Tumblers Collection (entire collection is Final Sale)

Please review product listings carefully before purchasing Final Sale items.

✨ Exchanges

If your item arrives defective or damaged, please contact us within 7 days of delivery.
We’ll gladly replace it and make it right.

✨ Need Help? We're Here.

If you have questions, concerns, or simply need assistance, reach out anytime:
📧 HNSThreads@gmail.com

Thank you for supporting Heaven & Souls — where faith, style, and purpose come together.
We’re honored to have you as part of our community. 💛